Return Policy

We do not have the usual Return Policy as most due to the fact our items are custom made to order or one of a kind in our shop.

To start a return or have any return questions, you can contact us at Info@jgcustomwoodworks.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Take pictures and make note of damages with carrier.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@jgcustomwoodworks.com